Terms of Service

1. Acceptance of Terms

By booking a cleaning service through Zanini Services 2 Corp ('Zanini Services', 'we', 'us'), you agree to these Terms of Service. If you do not agree, please do not use our platform.

2. Service Description

Zanini Services connects customers with vetted professional cleaners in Florida. We offer residential standard cleaning, deep cleaning, Airbnb turnover, move-in/move-out, office cleaning, and luxury estate cleaning.

3. Customer Responsibilities — Cleaning Supplies

• All cleaning supplies, products, and equipment (vacuum, mop, microfiber cloths, cleaning solutions, etc.) must be provided by the customer.
• This policy ensures maximum hygiene and prevents cross-contamination between households.
• If your home has delicate surfaces (marble, natural stone, hardwood, stainless steel, luxury finishes), please provide the appropriate specialized products and notify us before your appointment.
• Failure to provide necessary supplies may result in the professional being unable to complete the service, and the booking fee will not be refunded.

4. Access to Property

• You must provide clear access instructions before your appointment, including gate codes, lockbox details, concierge requirements, alarm instructions, and parking information.
• Pets must be secured if they may interfere with the cleaning process.
• If free parking is not available, parking fees may be added to the final service cost.
• If the professional cannot access the property at the scheduled time, the visit may be considered a no-show and the booking fee will apply.

5. Payments

• Payment is collected securely online at the time of booking.
• We accept major credit and debit cards via our payment processor.
• All prices shown are in USD and may vary by zone, property size, and selected add-ons.
• Final pricing is confirmed before payment is processed.

6. Satisfaction Guarantee

If you are not satisfied with the cleaning, contact us within 24 hours of service completion. We will send a professional back to correct the issue at no additional cost. This guarantee applies to items included in the original service scope.

7. Damage & Claims

• Report any damage within 24 hours of service completion with photographic evidence.
• We are not responsible for damage to items not properly disclosed before the appointment.
• We are not responsible for pre-existing damage or normal wear and tear.
• Claims for items of exceptional value require prior written notice and documentation.

8. Limitation of Liability

Zanini Services' total liability for any claim arising from a service shall not exceed the amount paid for that specific service. We are not liable for indirect, incidental, or consequential damages.

9. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Broward County, Florida.