Privacy Policy

1. Information We Collect

• Contact information: name, email address, phone number.
• Property information: address, ZIP code, property type, and size.
• Booking details: service type, date, time, and special instructions.
• Payment information: processed securely by our payment provider — we do not store card numbers.
• Usage data: pages visited, interactions with our platform.

2. How We Use Your Information

• To process and confirm your bookings.
• To assign and coordinate professional cleaners.
• To send booking confirmations, reminders, and updates via email or WhatsApp.
• To process payments securely.
• To respond to your inquiries and provide customer support.
• To improve our services and platform.

3. Information Sharing

• We share your name, address, and booking details with the assigned professional cleaner to complete the service.
• We do not sell your personal information to third parties.
• We may share data with trusted service providers (payment processors, email providers) solely to operate our platform.
• We may disclose information if required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is processed through PCI-compliant providers. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time.

6. Your Rights

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate information.
• Deletion: request deletion of your personal data, subject to legal requirements.
• Opt-out: unsubscribe from marketing communications at any time.

7. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some platform features.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact

For privacy-related questions or requests, contact us at [email protected] or through our Contact page.